Communicating with a Family on Deployment through the American Red Cross
It can be challenging to contact a military officer on deployment, but fortunately, the American Red Cross offers a solution. I personally utilized this service when I needed to send an urgent medical message to a family member. there. Let’s go!
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The Emergency Communication Service will send the message to the command center, which will then notify the officer on active duty in the Army, Marines, Navy, Air Force, or Coast Guard about the situation involving their family member.
- Go to the American Red Cross Website
- Click on “How to Access Services”
- Choose “Option 4 - Submit a request online”
- Sign in or Create an Account, if you don’t have one
- Fill out the form.
Make sure to have all these details prepared on hand before filling your request
Patient Details
- Patient Name
- Birthday
- Condition
- If needs surgery
Military Details
- Name
- Rank
- Birthday
- Branch
- Contact Number
- Work Number
- Military Members Installation/City/APO/FPO (I provided the Unit number and APO AE number for this section)
- Military Home Base Address
- Home Address if different from Military Address
- Military Status (if active duty)
- Current deployment
- Officers in charge: First Sergeant’s Name and Contact Number, and the Commanders Name and contact number
Medical Details
- Hospital Name
- Address
- Contact number
- Physician Name and Contact number
- Contact Person in the location
Take note
- A military officer can’t file her military leave without confirmation from the American Red Cross.
After completing the online form
- You have an option to add a note. I added more hospital details like the room number, the admission date and a short information about my mom’s condition. Make sure to take note of the “request number” after completing the form. The “request number” is also the reference and case number.
Call Verification
- After successfully submitting the form, minutes later I received an email to call them with my reference number for more verification. The American Red Cross Number is 1-877-272-7337
- I called the American Red Cross and provided the reference number. I then provided the commander and the first sergeant's contact numbers. They also asked if the officer was informed and if the leave was already filed.
Email Confirmation
- After the call, I received an email that the “Emergency Communication request has been verified and is pending delivery to command.”
- Shortly after I received another email from the American Red Cross, that the “Emergency Communication request has been delivered to command.”
- My family member then texted me that the leave was approved and was able to book a ticket to fly home.
I hope this post will guide you on how to access the Emergency Communication Services with the American Red Cross.
This is based on my personal experience, I am not an agent or representative. Visit the American Red Cross Website for more information.
Stay safe and take care ^__^
Do you want more adventure?
For our recent trip, we're thrilled to finally visit one of California's most breathtaking mountains – Mammoth Lake!
Where am I going next?
For my next adventure, we're heading to the Land of the Rising Sun – Japan! I have always dreamt of seeing Mt. Fuji, and now, the day has finally arrived.
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